#6 – Tough Talk: Drop the 20% That’s Draining You | Over the Bull®
Why you need to let go of 20% of your customers or clients—on this episode of Over the Bull. Boy, is this a tough one or what? But, you know, I know you know the people that you serve in…
Why you need to let go of 20% of your customers or clients—on this episode of Over the Bull. Boy, is this a tough one or what? But, you know, I know you know the people that you serve in your business. You know those ones that I’m talking about, the ones that you keep around that are distractions, that frustrate your fellow teammates, your employees, your contractors, whatever you may have. The ones that just seem like you can never quite satisfy…
Recognizing Red Flags in Client Relationships
Missed boundaries, breadcrumb communications, vague scope creep, constant pushback—these are just a few signs that a client might be costing you more than they’re worth. You probably know the type: they question every quote line, disappear and reappear with urgent requests, or simply never seem happy no matter how much you accommodate. These clients often consume 3 to 5 times more time than your best ones…
Why We Hold On and What It’s Costing Us
So why do we keep them? The answer is fear—fear of lost revenue, of downtime, or of what happens if we say no. But holding onto them means eating into your time, your team’s morale, and your best customers’ experience. You’re not just doing the job—you’re carrying their emotional baggage, deciphering incomplete emails, or working holidays on last-minute requests. These clients often cost far more than they contribute when you calculate true overhead…
Creating Boundaries, Letting Go with Respect, and Moving Forward
Letting go doesn’t have to mean confrontation. It can be respectful, data-driven, and honest. Use tracked hours, project scope clarity, and ROI analysis to have a conversation. And most importantly, build better systems so you avoid taking on the wrong clients to begin with. By cleaning up proposals, tightening communications, and qualifying leads, you reduce the chance of onboarding future stress-makers…
So ask yourself: if you wouldn’t take them on again, why are they still on your books? Freeing up that bandwidth means you can serve better clients, reduce stress, and reclaim the joy in your business. Firing one bad client might just open the door to two great ones. You’ve got this.
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#6 – Tough Talk: Drop the 20% That’s Draining You | Over the Bull®
Why you need to let go of 20% of your customers or clients—on this episode of Over the Bull. Boy, is this a tough one or what? But, you know, I know you know the people that you serve in your business. You know those ones that I’m talking about, the ones that you keep…
Why you need to let go of 20% of your customers or clients—on this episode of Over the Bull. Boy, is this a tough one or what? But, you know, I know you know the people that you serve in your business. You know those ones that I’m talking about, the ones that you keep around that are distractions, that frustrate your fellow teammates, your employees, your contractors, whatever you may have. The ones that just seem like you can never quite satisfy…
Recognizing Red Flags in Client Relationships
Missed boundaries, breadcrumb communications, vague scope creep, constant pushback—these are just a few signs that a client might be costing you more than they’re worth. You probably know the type: they question every quote line, disappear and reappear with urgent requests, or simply never seem happy no matter how much you accommodate. These clients often consume 3 to 5 times more time than your best ones…
Why We Hold On and What It’s Costing Us
So why do we keep them? The answer is fear—fear of lost revenue, of downtime, or of what happens if we say no. But holding onto them means eating into your time, your team’s morale, and your best customers’ experience. You’re not just doing the job—you’re carrying their emotional baggage, deciphering incomplete emails, or working holidays on last-minute requests. These clients often cost far more than they contribute when you calculate true overhead…
Creating Boundaries, Letting Go with Respect, and Moving Forward
Letting go doesn’t have to mean confrontation. It can be respectful, data-driven, and honest. Use tracked hours, project scope clarity, and ROI analysis to have a conversation. And most importantly, build better systems so you avoid taking on the wrong clients to begin with. By cleaning up proposals, tightening communications, and qualifying leads, you reduce the chance of onboarding future stress-makers…
So ask yourself: if you wouldn’t take them on again, why are they still on your books? Freeing up that bandwidth means you can serve better clients, reduce stress, and reclaim the joy in your business. Firing one bad client might just open the door to two great ones. You’ve got this.